Credit card -- Trouble using your card -- Complaint #18397559
Complaint Overview
Complaint ID: 18397559
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Texas
ZIP Code: 79705
Date Received: 2025-12-31T12:00:00-05:00
Date Sent to Company: 2025-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a call from phone number ( XXXX ) XXXX stating they were a rep from Citibank NY headquarters fraud dept. They stated a card was issued in my name to make firearms purchases in New York. Below is the information I was given : XXXX NY headquarters Citibank NY legal dept fax # ( XXXX ) XXXX Notification unit : Citibank NY headquarters fraud dept Case # CCF XXXX Credit number for double cash reward card : ending in XXXX Card issue date : XX/XX/year> Card application date : XX/XX/year> Card application method : Citibank official website online application Transactions location : XXXX XXXX XXXX XXXX XXXX address : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX Transaction amount : {$1700.00} Transaction type : High risk transaction Shipping address of credit card : XXXX XXXX XXXX. XXXX XXXXXXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #18397559 about?
Complaint #18397559 was filed against Citibank, N.A. regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2025-12-31T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.