Credit card -- Problem with a purchase shown on your statement -- Complaint #18384720
Complaint Overview
Complaint ID: 18384720
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10025
Date Received: 2025-12-30T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I placed an order for an XXXX XXXX using my Citi Best Buy card ending in XXXX ( Order # XXXX ). The order was later cancelled, and I contacted Best Buy and Citi multiple times regarding this purchase. Best Buy confirmed the cancellation, and Citi agents over the phone told me that once Best Buy verified it, they would remove all charges from my account. However, the charge was never removed. I never received the XXXX, and yet the charge remained on the credit card, leading to the account being sent to collections to XXXX XXXX XXXX for {$2500.00} as of XX/XX/XXXX which has negatively affected my credit report.
Frequently Asked Questions
What is Complaint #18384720 about?
Complaint #18384720 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-12-30T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.