Student loan -- Dealing with your lender or servicer -- Complaint #18383955
Complaint Overview
Complaint ID: 18383955
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Texas
ZIP Code: 75007
Date Received: 2025-12-30T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint regarding my federal student loans serviced by [ MOHELA/XXXX ] and my participation in the Public Service Loan Forgiveness ( PSLF ) program. I was supposed to be enrolled in or tracked for PSLF ; however, I am unable to verify the accuracy of my loan balance, qualifying payment count, or PSLF status. My account does not clearly show how payments were applied, whether they were counted toward PSLF, or how my current balance was calculated. Despite reviewing my account and attempting to obtain clarification, I have not received a complete or understandable explanation of my PSLF payment history or confirmation that my loans have been properly evaluated for PSLF eligibility. I called on XX/XX/year> and XX/XX/year> and was placed on hold for a very long time, and I had to hang up. This lack of transparency has prevented me from confirming whether my qualifying payments were correctly credited and whether I am on track for PSLF forgiveness.
Frequently Asked Questions
What is Complaint #18383955 about?
Complaint #18383955 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-12-30T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.