Credit card -- Problem with a purchase shown on your statement -- Complaint #18374755
Complaint Overview
Complaint ID: 18374755
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: XXXXX
Date Received: 2025-11-22T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Re : Claim XXXX Improper Reversal of {$690.00} Credit Dear Chase Claims Team, I am writing to formally dispute the reversal of the {$690.00} credit that was previously issued under Claim XXXX for a defective XXXX XXXX XXXX XXXX XXXX purchased from XXXX XXXX XXXX ( charge dated XX/XX/year> ). The item never powered on or functioned from the moment it was received. I immediately contacted the seller with proof, including photos and video, showing that the product was defective and completely unusable. Despite this, the seller offered no exchange, no replacement, and no meaningful resolution. I followed every step in Chases claims process and provided full documentation, including all correspondence and proof of the issue. This was not buyers remorse. It was a defective, large-ticket electronic item that never worked and was never used. I did not get the product I paid for. I respectfully request that this matter be escalated to a senior claims specialist and that the {$690.00} credit be reinstated immediately. If unresolved, I will have no choice but to file formal complaints with the Consumer Financial Protection Bureau ( CFPB ) and the Office of the Comptroller of the Currency ( OCC ) . I have been a loyal Chase customer for decades, and Im asking you to correct this wrong. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #18374755 about?
Complaint #18374755 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.