Credit card -- Problem with a purchase shown on your statement -- Complaint #18374234
Complaint Overview
Complaint ID: 18374234
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: Ohio
ZIP Code: 44060
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There appears to be a glitch with my tjmaxx Mastercard. I reported it via live chat. The first rep didnt care and kept referring to the last statement that was irrelevant. The second rep acknowledged it but didnt fix anything just reported the issue. All my charges since XX/XX/XXXX have been doubled. Meaning every transaction is showing 2. Its not pending charges that will be dropped off or reversed. I have multiple posted transactions that were charged twice. I have even more pending charges that were charged twice. Its affecting my available credit and use of my card.
Frequently Asked Questions
What is Complaint #18374234 about?
Complaint #18374234 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.