Credit card -- Fees or interest -- Complaint #18374233
Complaint Overview
Complaint ID: 18374233
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: California
ZIP Code: 92114
Date Received: 2025-11-22T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have been consistently making payments on my account balance since closing my Living Spaces Card with Synchrony Bank. However, I was recently shocked to discover that {$2800.00} in deferred interest charges were applied to my account, bringing my balance back to its original amount despite my payment efforts. This practice feels predatory, and the lack of clear communication about these terms has caused significant financial hardship. I have been a paying customer and have made good faith efforts to resolve this debt. I believe this situation warrants your immediate attention and a fair resolution.
Frequently Asked Questions
What is Complaint #18374233 about?
Complaint #18374233 was filed against Synchrony Financial regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-11-22T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.