Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #18373467
Complaint Overview
Complaint ID: 18373467
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Colorado
ZIP Code: 80127
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I was defrauded by a customer of Citibank, N.A., this summer. I sent a wire from my account at XXXX XXXX for {$6500.00} to Citibank, N.A., XXXX XXXX XXXX, XXXX, NY, for credit to the account of XXXX XXXX XXXX for the purchase of an antique firearm. XXXX XXXX 's account number was XXXX. XXXX XXXX failed to ship the antique to me and has failed to respond to my emails. I have complained to Citibank and received no response. I believe that Citibank 's failure to apply its KYC ( know your customer ) protocol to XXXX XXXX was the proximate cause of my loss. Thank you.
Frequently Asked Questions
What is Complaint #18373467 about?
Complaint #18373467 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.