Mortgage -- Trouble during payment process -- Complaint #18356704
Complaint Overview
Complaint ID: 18356704
Company: Jpmorgan Chase & Co.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Florida
ZIP Code: 32246
Date Received: 2025-12-29T12:00:00-05:00
Date Sent to Company: 2025-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The company miscalculated my escrow balances, making me pay more for escrow for the next year. I tried to seek clarification on why my escrow deposit from XX/XX/XXXX was omitted in calculating the beginning escrow balance in the new year, but all the clarification I received was that it was the way computer programs work. The company workers ( I made XXXX calls, which overall took me the entire business day ) insisted the escrow is correct. My beginning escrow balance as of XX/XX/XXXX will be XXXX ( the company uses an incorrect beginning balance of XXXX ), assuming timely payment. My base escrow is the total disbursements to be made during the year ( XXXX homeowners insurance, XXXX city taxes, XXXX XXXX taxes = XXXX divided by XXXX = XXXX ). The company uses the correct base amount. However, it uses the incorrect lowest point in escrow of XXXX, while the actual correct balance would be XXXX. The minimum is XXXX. The company asks me to pay XXXX + XXXX = XXXX XXXX = XXXX per month while the actual should be XXXX - XXXX = XXXX = XXXX. Therefore, they make me overpay XXXX per month or a total of XXXX of escrow without any reason or legal or regulation base. I am attaching the beginning balance of escrow XXXX I have on my XXXX statement, which also shows the projected deposit of escrow XXXX, which can be used to the projected escrow balance as of XX/XX/XXXX. I am also attaching the escrow analysis from the company, which baselessly misses my XX/XX/XXXX deposit of XXXX escrow.
Frequently Asked Questions
What is Complaint #18356704 about?
Complaint #18356704 was filed against Jpmorgan Chase & Co. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-12-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.