Checking or savings account -- Closing an account -- Complaint #18356426
Complaint Overview
Complaint ID: 18356426
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New York
ZIP Code: 119XX
Date Received: 2025-12-29T12:00:00-05:00
Date Sent to Company: 2025-12-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint regarding Citibanks immediate restriction and planned closure of my business checking account without prior notice, resulting in frozen funds and significant disruption to my ongoing business operations. On XX/XX/year>, I deposited a check in the amount of {$960000.00}, representing legitimate proceeds from the sale of a commercial building. The check was issued payable to my business, the account holder. The transaction was handled by my real estate closing attorney, and I provided Citibank with the name and phone number of the attorney who conducted the closing and issued the check. Despite the legitimacy of the transaction and my cooperation, Citibank froze my account without prior warning and subsequently sent a notice stating the account will be closed within 60 days. As of today, I am unable to access or withdraw my funds, and my current account balance of {$970000.00} remains frozen. This action has caused immediate harm to my business, which is still actively operating. I have ongoing business obligations and expenses, and Citibanks actions have interfered with my ability to conduct lawful business activities. I am not disputing Citibanks right to close the account. However, I am requesting : Immediate release of all funds in the amount of {$970000.00} The ability to withdraw the balance promptly Written confirmation of account closure once funds are released Citibank has not provided any specific explanation for the restriction, despite the transaction being a standard, documented real estate sale. Freezing a businesss operating funds without notice or timely resolution is unreasonable and unfair. I respectfully request the CFPBs assistance in ensuring Citibank releases my funds without further delay and resolves this matter promptly.
Frequently Asked Questions
What is Complaint #18356426 about?
Complaint #18356426 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-12-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.