Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #18331940
Complaint Overview
Complaint ID: 18331940
Company: Fidelity National Information Services, INC. (Fnis)
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Texas
ZIP Code: 75078
Date Received: 2025-12-28T12:00:00-05:00
Date Sent to Company: 2025-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Date : [ Insert Date ] To : ChexSystems / XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Identity Theft / Fraudulent Accounts Request for Investigation and Deletion Dear ChexSystems XXXX XXXX XXXX XXXX, I am writing to formally dispute multiple accounts that have been opened in my name without my authorization. These accounts were opened by an unknown individual ( s ) and constitute identity theft. I request that XXXX XXXX XXXX investigate these accounts, block all reporting associated with them, and delete all fraudulent entries from my file. The fraudulent accounts include, but are not limited to, accounts opened in my name at the following institutions : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Legal Basis and Action Requested : 1. Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681c-2 and 1681i, I am requesting a reasonable investigation of all accounts identified as fraudulent due to identity theft. 2. I request that all fraudulent accounts be immediately blocked, removed, and deleted from your records. 3. I request that an Identity Theft Alert / Fraud Alert be placed on my ChexSystems / XXXX XXXX file to prevent further unauthorized accounts. 4. I request written confirmation once all fraudulent accounts are removed and that your reporting be updated to reflect the deletion of all identity-theft-related entries. Supporting Documentation Enclosed : FTC Identity Theft Report from identitytheft.gov Copy of government-issued ID Proof of address ( utility bill, drivers license, or similar ) Any additional documentation supporting my claim of identity theft Notice of Legal Consequences : Continued reporting of these fraudulent accounts constitutes a violation of the FCRA, and may also implicate federal identity theft statutes. I reserve all rights to escalate this matter to the Consumer Financial Protection Bureau ( CFPB ) and pursue all legal remedies available. I request a response within 30 days, as required by law, confirming the deletion and correction of all fraudulent accounts in my ChexSystems / XXXX XXXX record. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #18331940 about?
Complaint #18331940 was filed against Fidelity National Information Services, INC. (Fnis) regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-12-28T12:00:00-05:00.
How did Fidelity National Information Services, INC. (Fnis) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Fidelity National Information Services, INC. (Fnis)?
Yes, visit the Fidelity National Information Services, INC. (Fnis) company profile at readthecomplaint.com/company/fidelity-national-information-services-inc-fnis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.