Prepaid card -- Trouble using the card -- Complaint #18331741
Complaint Overview
Complaint ID: 18331741
Company: U.S. Bancorp
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: California
ZIP Code: 92122
Date Received: 2025-12-28T12:00:00-05:00
Date Sent to Company: 2025-12-28T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> - I attempted to activate a {$100.00} prepaid XXXX gift card issued by the U.S. Bank National Association. I was told it had already been spent, submitted a dispute resolution, which was resolved in my favor, and mailed a replacement card. XX/XX/year> - I attempted to activate the replacement card both on the phone ( XXXX ) and online ( prepaidgiftbalance.com ) and was unsuccessful. I spoke with a representative on the phone who agreed to send another replacement card. XX/XX/year> - I attempted to active the new replacement card both on the phone ( XXXX ) and online ( prepaidgiftbalance.com ) and was unsuccessful. Numerous online reviews have pointed to similar issues that have never been resolved successfully by the company, with warnings such as " this company is a scam '' and " total fraud ''. I believe I have exhausted all my options working with the company directly, which is why I am filing this complaint at the CFPB and may potentially pursue a claim in small claims court.
Frequently Asked Questions
What is Complaint #18331741 about?
Complaint #18331741 was filed against U.S. Bancorp regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-12-28T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.