Credit card -- Problem with a purchase shown on your statement -- Complaint #18308781
Complaint Overview
Complaint ID: 18308781
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94551
Date Received: 2025-12-26T12:00:00-05:00
Date Sent to Company: 2025-12-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I visited XXXX with a tour group. I purchased a facial set from XXXX XXXX on XX/XX/year>. I retunred the product unopened the next day on XX/XX/year>. When I returned the product the manager was not present, but the clerk said they would process my return when they come in. I was on a tour and leaving town that day. XXXX has my complete set that I purchased. Upon returning home to the United States, XXXX tried to ship the product to me. I refused two deliveries at time of delivery. They shipped a third time when I was not home. I immediately took the package to XXXX XXXX and had them ship it back to XXXX XXXX. I have disputed the transaction with Goldman Sachs and after some back and forth they have denied my claim. I do not have the product and feel that it is unfair for me to have to pay for something that I do not have. I am seeking your support to work with Goldman to credit this these two transactions. One for {$410.00} and one for {$8100.00}. My claim number with Goldman is XXXX. Thank you. I appreciate your support.
Frequently Asked Questions
What is Complaint #18308781 about?
Complaint #18308781 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-12-26T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.