Credit card -- Closing your account -- Complaint #18243748
Complaint Overview
Complaint ID: 18243748
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Tennessee
ZIP Code: 37013
Date Received: 2025-11-10T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX Fraud transactions were reported immediately XXXX XXXX XXXX XXXX recognized fraud activity and linked my chase credit card. XXXX emails and documents were sent to Chase because they could issue a credit 4 Chase issued a credit but then charged me bank XXXX Chase listen to XXXX XXXX XXXX and do not listen the customer. XXXX Chase assumed these transactions are valid when i never authorized those. XXXX Chase and XXXX XXXX won't provide any e-signature because i never made those but they keep charging me. XXXX If chase never credit me i will sue them.
Frequently Asked Questions
What is Complaint #18243748 about?
Complaint #18243748 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-11-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.