Debt collection -- Attempts to collect debt not owed -- Complaint #18243747
Complaint Overview
Complaint ID: 18243747
Company: Synchrony Financial
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Tennessee
ZIP Code: 37013
Date Received: 2025-11-09T12:00:00-05:00
Date Sent to Company: 2026-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ebay-Synchronicity bank is going into a big contradiction and affecting my credit score and peace. This bank is full of XXXX There is no intention to solve the problem and calling them or try to escalate won't help 1Ebay recognized all these transactions are fraudulent 2Ebay is doing an investigation over 180 days when they said the regular time is 60 days 3Ebay does not show any progress 4Ebay keep charging me late fees. eBay 's representative called me couple of months ago and was interested in solving all the scam transaction with eBay Pay Pal and Pay Pal credit, but nothing happened All those were lies. I do have all documents
Frequently Asked Questions
What is Complaint #18243747 about?
Complaint #18243747 was filed against Synchrony Financial regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-11-09T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.