Checking or savings account -- Managing an account -- Complaint #18234236
Complaint Overview
Complaint ID: 18234236
Company: Synchrony Financial
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 91732
Date Received: 2025-12-22T12:00:00-05:00
Date Sent to Company: 2025-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened an online savings account with Synchrony Bank on or around XX/XX/XXXX. I authorized Synchrony Bank to withdraw the initial {$100.00} deposit from my Customers Bank savings account. Synchrony Bank debited the {$100.00} on XX/XX/XXXX, and my Synchrony Bank savings account was opened. However, Synchrony Bank closed this account sometime between XXXX and XX/XX/XXXX without providing any explanation. I assume it XXXX have been due to a lack of additional activity, but no reason was ever given. Despite closing the account, Synchrony Bank did not return my initial {$100.00} deposit. In XX/XX/XXXX, I called to request the refund, and a representative told me that it would take some time and that I would receive a refund check. Over the next XXXX months, I continued to call, and each time I was told to keep waiting. I never received anythingno check and no XXXX credit back to my Customers Bank account. In XX/XX/XXXX, I called again, and Synchrony Bank instructed me to contact Customers Bank to reclaim the {$100.00}. Although this request was unreasonable, I still contacted Customers Bank. After speaking with XXXX representatives and a manager, I was informed that Customers Bank had no way to reclaim the funds. I then called Synchrony Bank back more than XXXX times, but they continued to refuse to return my {$100.00} and insisted that only a reclaim request from Customers Bank would allow them to issue a refund, even though I repeatedly explained that Customers Bank could not and would not do that. Today, XX/XX/XXXX, I contacted Synchrony Bank once more to request the refund. Synchrony Bank repeatedly disconnected the call and falsely claimed that my {$100.00} had already been credited back to my Customers Bank account on XX/XX/XXXX. I asked Synchrony Bank to provide written confirmation if the {$100.00} had indeed been returned to Customers Bank, but they refused to provide anything in writing. I contacted Customers Bank again and was told that no such credit was ever received. At this point, Synchrony Bank has withheld my {$100.00} without justification, lied and continues to refuse to return it.
Frequently Asked Questions
What is Complaint #18234236 about?
Complaint #18234236 was filed against Synchrony Financial regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-22T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.