Checking or savings account -- Closing an account -- Complaint #18233550
Complaint Overview
Complaint ID: 18233550
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Ohio
ZIP Code: 45424
Date Received: 2025-12-22T12:00:00-05:00
Date Sent to Company: 2025-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX I open account at Chase Bank in XXXX on XXXX XXXX WILL XXXX relationship banker ID XXXX. XX/XX/year> He helped create the account also set up direct deposit for my XXXX had money on my cash up card to open the account but I was told it's not needed and my direct deposit should kick in for the month of XXXX also requested I was send a debit card .. when I stated that I will go down to social security with the account information I was told it was not necessary that Chase Bank works with social security and they could do everything from the bank ... By XXXX my XXXX XXXX came to my cash app card I went back to the bank to speak to XXXX XXXX He stated he'll probably definitely take another 30 days but will be on there by XXXX .. before the end of XXXX I was sent a letter stating my bank account was going to close because of no funds by the XXXX of XXXX on the XXXX of XXXX I deposited {$20.00} in my checking and {$20.00} in my savings .. Days later my bank account was closed.. I went back to the bank to speak to the branch manager They sent me to another gentleman who made a phone call and looked up the account and apologized and stated Saturday the 3rd is '' basically like Monday to the banks and Monday was the 5th the deadline and that's why they close the account .. Will return your money in three to four weeks .. this bank account came with the new checking bonus for {$300.00} and to receive it I must have direct deposit totaling {$500.00} or more into a new checking account within 90 days of the coupon enrollment or government benefits .. when I went to social security to make sure my check wouldn't go to a close account.. I was told that Chase Bank never initiated direct deposit... When I spoke to the teller he stated that he could open a new account.. I replied : " Business is like a relationship And I've seen too many red flags with your bank I can't do business with your institution '' and having to wait 3 to 4 weeks for the money on my account.. I also file a complaint with the cont6rol of the currency
Frequently Asked Questions
What is Complaint #18233550 about?
Complaint #18233550 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-12-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.