Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #18229275
Complaint Overview
Complaint ID: 18229275
Company: Goldman Sachs Bank USA
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Massachusetts
ZIP Code: 01970
Date Received: 2025-10-24T12:00:00-05:00
Date Sent to Company: 2025-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Charges in excess of {$80.00} were made on my Apple account despite a cancellation being made. I submitted two disputes against these charges. Both of these disputes were marked as ineligible at XXXX on each respective date, indicating that the review was not conducted by an individual but instead by an algorithm. I called to speak to the service department, and I was encouraged explicitly to submit a charge back against the company itself. To repeat, the service representative told me to submit a charge back to the company that they work for. I am requesting a full refund on the requested amount that Ive submitted multiple times, and I am requesting an assessment on the business practices where the best advice a senior representative can offer is to do a chargeback. This is an insult to a company that supposedly prides itself on customer service and support. Personal information can be provided upon request to verify my information within the company.
Frequently Asked Questions
What is Complaint #18229275 about?
Complaint #18229275 was filed against Goldman Sachs Bank USA regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-10-24T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.