Credit card -- Closing your account -- Complaint #18209288
Complaint Overview
Complaint ID: 18209288
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Pennsylvania
ZIP Code: 19148
Date Received: 2025-12-21T12:00:00-05:00
Date Sent to Company: 2025-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
So I have filed before about things with Chase o went to return a product a coffee machine and I only had so much time to return this product I was given a hard time to return this product so I had other issues I won a dispute with J.P. Morgan Chase prior to any of this happening to me when I did after the irregularity I filed with XXXX they all of a sudden after yrs of business and I paid XXXX of the account they then lower my credit limit then they didnt like the way I spoke so they closed the account I went to go file a dispute with Chase XXXX tell me that there is no account thats XXXX thing to say they closed my account XXXX said there is no account which I could not file this dispute that I am filing now cause Im real time as of XX/XX/XXXX I was suppose to have been returned my money to the origanl bank institution which is XXXX XXXX Chase now now I am giving this from XXXX XXXX number XXXX that not only chase was the bank institution then where is the money the reason we are having this issue is XXXX XXXX connected to Chase on XXXX card it was a chase XXXX XXXX then there was an issue of it being hacked rather it was or not which now I still never received my money XXXX XXXX investigating this issue but I said this all along I filed this before they cant find none of my purchases tvs ice machine anything that I purchased with chase so Im left with a lot of questions then answers even more so as you can see how may i filed disputes this is not a resubmitted dispute this is all new there is an issue here that I cant not explain I had a nervous break down over this when I asked XXXX before and said Chase XXXX owes me XXXX dollars how can it be theres no account and that I couldnt file a dispute cause there is no account now if theres is no account then how can it be that I returned an item and it had been returned to the original bank institution which is Chase so someone did something wrong here someone lied someone took it personal almost and if you gather everything. In its full context you will see that this is something. That was not fair and probably unlawful
Frequently Asked Questions
What is Complaint #18209288 about?
Complaint #18209288 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-12-21T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.