Credit card -- Problem with a purchase shown on your statement -- Complaint #18209225
Complaint Overview
Complaint ID: 18209225
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: Arizona
ZIP Code: 85013
Date Received: 2025-12-21T12:00:00-05:00
Date Sent to Company: 2025-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I chose to close my XXXX credit card from Continental Finance Company ( XXXX ) and found out on XX/XX/XXXX that I had {$160.00} of credit on the card. On XX/XX/XXXX, I called their customer service to have that money refunded. They said they would mail it and I would receive it within 15 business days. On XX/XX/XXXX, I called their customer service to, again, have that money refunded. They said they would return it to the card I had been using to pay off monthly payments, and it would be done in 3-5 business days. On XX/XX/XXXX, I called their customer service to, once again, have that money refunded. Once again, I received a different story. I begged them for the money back and they said it would take 3-5 business days to be refunded. On XX/XX/XXXX, I called their customer service to beg for my money. My family is going through difficulties in this moment, and for them to continue to withhold my money is absolutely frustrating. They said that it would take 10-14 days to receive my refund in the mail, and that transfers to my bank account weren't an option. At this point, I'm desperate to get my money back.
Frequently Asked Questions
What is Complaint #18209225 about?
Complaint #18209225 was filed against Continental Finance Company, LLC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-12-21T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.