Credit card -- Getting a credit card -- Complaint #18158795
Complaint Overview
Complaint ID: 18158795
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: Alaska
ZIP Code: 99507
Date Received: 2025-12-18T12:00:00-05:00
Date Sent to Company: 2025-12-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Urgent : Unauthorized Card and Annual Fee - Case XXXX My name is XXXX XXXX. I recently discovered that Bank of America issued a new credit card linked to my existing account without my consent. This new card has a {$95.00} annual fee, whereas my original card has no fee. I requested a replacement no-annual-fee card, but the {$95.00} charge has already posted. Additionally, BOA indicated that my rewards points may be lost due to the new card. I want to ensure my points remain intact and that my original account remains active. I request the following actions immediately : XXXX. Reverse the {$95.00} annual fee. XXXX. Confirm that my original card remains active with rewards intact. XXXX. Confirm that the new no-fee card will be issued as requested. XXXX. Ensure that no negative reporting related to this issue will be made to the credit bureaus. Please respond in writing via secure message or email to confirm these actions.
Frequently Asked Questions
What is Complaint #18158795 about?
Complaint #18158795 was filed against Bank Of America, National Association regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2025-12-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.