Checking or savings account -- Managing an account -- Complaint #18149106
Complaint Overview
Complaint ID: 18149106
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Illinois
ZIP Code: 60630
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
End of XXXX account was restricted access for review. XX/XX/year> determined account to be closed and Citi bank sent letter stating any funds due to me ( {$44000.00} checking and savings {$6500.00} ) will be issued in a check by mail once account closing processing is complete XXXX days. XX/XX/year> account closed and stated balance due back is XXXX. XXXX Requested information as to where the funds had gone. Citi bank stated all funds had been returned to all original senders. The Checking account funds were from a loan from family member who has not received anything back. {$6500.00} were a minors funds from a XXXX XXXX mandated Custodial account restricted to use until minor reaches of age. Account has been opened and untouched since XXXX XXXX. Funds were distributed from XXXX firm. Law firm confirmed they have no record of receiving any funds back from Citi bank. Inquired with Citi bank again where they have been sent, due to recipients nor myself have these funds. Told I am not due any further information and funds have been sent to original sender and I can not escalate or know anything further. Account is closed XXXX funds have been determined due back to myself.
Frequently Asked Questions
What is Complaint #18149106 about?
Complaint #18149106 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.