Credit card -- Problem when making payments -- Complaint #18145778
Complaint Overview
Complaint ID: 18145778
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Tennessee
ZIP Code: 38017
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I attempted to make a cash payment toward my Chase credit card at a drive-through ATM ( XX/XX/year> XXXX XXXX {$530.00} ). The ATM accepted the cash, but then displayed an error message stating : It looks like there was a problem completing your payment. The payment did not post to my account, and the cash was not returned. I immediately reported the issue to Chase. After investigating, they told me they could not locate any cash discrepancy on their end. I visited the bank branch and opened additional cases twice, but each time I was told they did not find any missing amount or ATM overage that would account for the cash I deposited. Despite multiple attempts to resolve this directly with Chase, my money is still missing, and my credit card payment was not credited. I am requesting the CFPBs assistance to investigate this issue and help ensure the missing cash is properly credited to my account.
Frequently Asked Questions
What is Complaint #18145778 about?
Complaint #18145778 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.