Checking or savings account -- Closing an account -- Complaint #18140504
Complaint Overview
Complaint ID: 18140504
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New York
ZIP Code: 142XX
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to address an urgent issue regarding my Citi account. My account was closed yesterday without any prior notice. Because of this unexpected closure, my scheduled mortgage payment did not go through, which resulted in a late fee being charged to my mortgage account. Additionally, the funds for that payment were not returned to me. I am requesting immediate assistance to : 1. Understand why my account was closed without notification, 2. Have the mortgage payment funds returned as soon as possible, and 3. Get the late fee reversed, as this situation occurred due to the account being closed without my knowledge. Please look into this matter urgently and let me know the next steps.
Frequently Asked Questions
What is Complaint #18140504 about?
Complaint #18140504 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.