Prepaid card -- Problem with a purchase or transfer -- Complaint #18140264
Complaint Overview
Complaint ID: 18140264
Company: U.S. Bancorp
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Arkansas
ZIP Code: 72209
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
us bank relia card is using excuse to refund me back for purchase that i.had no card to perform any charges the money was pandemic employment funds that was sent to their bank and I was not aware of any of that until I went to my local office employment office about this first us bank has a address that first card was sent to state I never reside in I sent a police report and they still uphold and think that I do charges to that account if I had done those charges I would not keep coming back to get my money that was intitle to me that should have never gotten unto someone else handle that used my money doing the pandemic covid In XXXX while I was going throw hardship and someone else living off the money that been taken away from me that did not supported on my behave at that time, and never got a text message from them or any good out of this going back forward still trying to get back my lose and someone else gang from it and I benefit nothing but lots of papers coming from them different store departments that someone else is to blame and I'm here today asking for my money back due to fact the charge is not mines and asking me for something to show for to get my funds back from the dispute I have nothing to show why because I had no card to used to full the finding of the use of the charges because I did not show up at any one of those consumers and give them any operation of a card to purchase none of the charges that I'm not had no knowledge of hands of carrying it in my procession us bank had access to the funds and suppose to been a bank that should never let the wrong person get hold to anything in my name that not to my notice and then when it came time for me to notice about my information of this employment money I had to find out from employment off that those money that I was intitle to left into hands of fraud of using it and I did not get to see any penny of it I'm stuck of lost and someone else family enjoy it by tearing your bank up using it and now it's total just a lost and nothing done about it but it's throw back to me and I fill so mad and misleaded because someone else use it while I suffer and it's still showing on your bank used and that's it the owner stuck in l ost by a bank that should protected something that coming from the Goverment to help me ... accountability this should not go in done I'm not going stop until I get fair treatment of justice for something take from me as a lost and what I been throw with not having it
Frequently Asked Questions
What is Complaint #18140264 about?
Complaint #18140264 was filed against U.S. Bancorp regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.