Prepaid card -- Trouble using the card -- Complaint #18140237
Complaint Overview
Complaint ID: 18140237
Company: U.S. Bancorp
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: South Carolina
ZIP Code: 29690
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have a prepaid visa gift card from XXXX that was a gift to me. The sticker on the front says I must register my cad first, either online or on the phone. Using both the phone number provided on the card ( XXXX ) and the website provided on the card ( XXXX ) the only thing I am able to do is enter the XXXX digit card number and CVV, after which I am told that they cant find record of this account. There is no option to register the card on either the website or on the phone. I can not find a way to speak to someone other than the teleprompter. On the website the only place to register the card is a tiny link attached to the FAQ section, but when you click the link to register the card the page is blank with no text. There should be money on this card, but I have no way of checking or talking to anyone who can see more. They have made it impossible to access the money they owe me. Most recently I have discovered ( after calling several numbers ) that when I go back to the website to type my card number I am told that I no longer have access to the website.
Frequently Asked Questions
What is Complaint #18140237 about?
Complaint #18140237 was filed against U.S. Bancorp regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.