Checking or savings account -- Managing an account -- Complaint #18124152
Complaint Overview
Complaint ID: 18124152
Company: Old National Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Florida
ZIP Code: 34202
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My former Bremer Bank checking account had a long-standing {$100.00} balance. After the Bremer Old National merger, my first Old National statement showed only {$80.00}. My complete transaction history from XXXXpresent shows XXXX posted fees, XXXX deductions, and no returned-mail entries. I called customer service on XX/XX/year> XXXX times. Representatives stated that Bremer charged returned mail fees, but no such fees appear on any statement or in the online ledger. Returned-mail fees must appear as transactions, but none exist. Supervisors refused to provide any written documentation, refused escalation to Deposit Operations, and twice ended the call. I requested written records of the alleged fees, USPS return records, and the conversion ledger. The bank refused. I am seeking written documentation and correction of the account balance to its original XXXX dollars.
Frequently Asked Questions
What is Complaint #18124152 about?
Complaint #18124152 was filed against Old National Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Old National Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Old National Bancorp?
Yes, visit the Old National Bancorp company profile at readthecomplaint.com/company/old-national-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.