Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #18123635
Complaint Overview
Complaint ID: 18123635
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: New York
ZIP Code: 14534
Date Received: 2025-10-22T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
When my XXXX and I divorced, we split XXXX shares of stock from XXXX XXXX On XX/XX/XXXX, the XXXX, emailed me a copy of my XXXX stock certificate to XXXX. On XX/XX/XXXX, I contacted my XXXX, inquiring the status of the company. He mentioned the company was sold, but still doing business under the same name and the former XXXX is still employed. Unfortunately, when I called, he was no longer there. I was able to get the name of the gentlemen who handled the merger. He had me listed as XXXX of the shareholder 's and was very surprised I did not receive my distribution. In addition, he asked me if I knew the name of a woman, which I did not. He had me get in touch with XXXX XXXX XXXX XXXX ( XXXX ), they handled the stock distribution. She also had my name on the list of shareholder 's. She also asked me the same question the gentlemen asked me, if I knew the name of this woman. She asked me about another name and I did know her, she is my XXXX XXXX present XXXX. XXXX XXXX XXXX XXXX, sent all documentation pertaining to the sale of XXXX to my XXXXXXXX XXXX email address. I have no access to his email which I informed her twice.CPBPA, sent XXXX XXXX XXXX XXXX his email address. The first one was in his XXXX 's name, their home address, her social security and my docusign signature. The other XXXX XXXX 's were in my name, their home address, my social security and my docusign signature. All attachments with the XXXX 's have electronic payment instructions from XXXX to the bank it should be sent to. The notices where it should be sent to is the woman that the gentlemen and XXXX asked me if I knew. The signature and beneficiary/account holder was filled out with my name and no where on any of the forms indicated my home address, email or phone number. The woman at XXXX and I had a conference call with the XXXX at my local bank and I confirmed, I do not own or have an account number with them. I never opened the bank account where XXXX electronically sent several times, my distribution in the amount of {$67000.00} on XX/XX/XXXX. In addition, {$81.00} was sent on XX/XX/XXXX and {$390.00} was sent on XX/XX/XXXX. {$390.00} was returned on XX/XX/XXXX, the account was closed and remains in XXXX account. I requested for them to sent the check to me and I have not received it as of yet. XXXX, also sent a XXXX in my name to my XXXX XXXX address. On XX/XX/XXXX, XXXX, emailed me and indicated they will initiate a claim to the bank. On XX/XX/XXXX, I emailed XXXX, in regard to the claim status. Apparently they had no intention to file the claim, in return they sent me an Indemnification Agreement to sign. Which I will not sign.
Frequently Asked Questions
What is Complaint #18123635 about?
Complaint #18123635 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-10-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.