Student loan -- Dealing with your lender or servicer -- Complaint #18122889
Complaint Overview
Complaint ID: 18122889
Company: Federated Student Loan Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Florida
ZIP Code: 33810
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was approved for the public public service loan. Forgiveness, my loan with with XXXX was payed in full on XX/XX/year> -- It was paid by XXXX XXXX XXXX XXXX who took over the loan after I was told by XXXX that I should apply for a loan Consultation - Which I never had to do BECAUSE I ONLY HAVE ONE LOAN After I did everything I was told then the public service loan forgiveness came through. I don't know where the money is because I never received it in my. I still have a bill with advantage.
Frequently Asked Questions
What is Complaint #18122889 about?
Complaint #18122889 was filed against Federated Student Loan Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Federated Student Loan Services respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Federated Student Loan Services?
Yes, visit the Federated Student Loan Services company profile at readthecomplaint.com/company/federated-student-loan-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.