Credit card -- Getting a credit card -- Complaint #18119430
Complaint Overview
Complaint ID: 18119430
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: North Carolina
ZIP Code: 27591
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I received multiple alerts from XXXX that credit applications had been processed in my name, I did not submit any of the applications. Citi Bank had approved the application, which they canceled after I call and explain that the card was opened fraudulently. There were 2 XXXX XXXX cards applied for using my identity ( fraudulently ). XXXX XXXX canceled the applications. XXXX had a fraudulently opened application in my name, they canceled the application when I spoke with them. I called XXXX and they placed a Fraud alert on my credit report. They also advised I open a case with the FTC, which led me to this website.
Frequently Asked Questions
What is Complaint #18119430 about?
Complaint #18119430 was filed against Citibank, N.A. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.