Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #18118704
Complaint Overview
Complaint ID: 18118704
Company: Pls Group, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Problem with customer service
State: Texas
ZIP Code: 77071
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Today, Tuesday, XX/XX/year>, I visited PLS Financial to cash 2 money orders, paid to the order of myself. PLS told me that one of the money orders had already been cashed on XX/XX/year>. Both of these money orders were purchased XX/XX/year> and I presented both of them with the receipt still attached to it. The other money order they just refused to cash. I was so confused, I asked XXXX what the issue could be and they told me to call : XXXX and enter the money order info. I entered the XXXX digit money order number, the XXXX digit agent number and then the full amount of the money order. It said the money order was outstanding, never reported as cashed, no holds or stop payment. I was genuinely confused and embarrassed. This money was supposed to help my family move. It has now put us in a financial crisis and doing much emotional damage. I later contacted PLS asking who they verified the money order with and the same guy who I spoke with at PLS said they called XXXX. This is where I was very confused because how did we both call the same exact number and get contradictory information? I didnt want to deposit this in my bank account because my bank account is in the negative at the moment and I really need to help my family. I dont understand whats going on and I need all remedies that can be exhausted at this point. My family is living out of a hotel because we dont have the funds now to move.
Frequently Asked Questions
What is Complaint #18118704 about?
Complaint #18118704 was filed against Pls Group, INC regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Pls Group, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Pls Group, INC?
Yes, visit the Pls Group, INC company profile at readthecomplaint.com/company/pls-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.