Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #18116610
Complaint Overview
Complaint ID: 18116610
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Illinois
ZIP Code: 60615
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is the response I received from Chase today : PLEASE BE ADVISED THAT WE HAVE TRIED TO CONTACT CREDIT PARTY ON SEVERAL OCCASSIONS REQUESTING RETURN OF FUNDS. AS OF TODAY WE HAVE NOT RECEIVED ANY RESPONSE. WE REQUEST YOU TO PLEASE ATTEMPT RECOVERING FUNDS THROUGH LEGAL MEANS. IN THE EVENT THEY SUBSEQUENTLY CONTACT US, WE WILL ADVISE YOU ACCORDINGLY This is not in alignment with the recipient bank 's response ( attached to this complaint ) that they had already received the request and responded, asking for a hold harmless agreement. I called Chase multiple times to confirm, and they kept claiming that they never received a response from the recipient bank. So one of these two banks is lying about their communication, and I have been going back and forth between the two banks that both argue they are waiting on the other.
Frequently Asked Questions
What is Complaint #18116610 about?
Complaint #18116610 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.