Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #18112639
Complaint Overview
Complaint ID: 18112639
Company: Glacier Bancorp INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Problem with customer service
State: Wyoming
ZIP Code: 829XX
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In late XX/XX/2025, I was issued two certified cashiers check both in the amount of XXXX dollars. The funds were intended for my landlord as rent payments and were written out to specialty drywall. The bank later determined that the check had been routed incorrectly and returned. Instead of notifying me promptly and handling the issue internally, my landlord had to inform me of the banks error two months later. My bank misrouted a check, reversed funds back into my account without informing me, and then gave conflicting information to both me and my landlord. The bank placed the funds back in my account without any notice, written or verbal. I only learned of this after receiving multiple contradictory explanations. A bank representative also contacted my landlord without my authorization and stated they could pull money from my account to pay him directly. My landlord did not authorize this, yet the bank later told me he had. I am requesting the CFPBs help in obtaining : A complete written timeline Explanation of why the reversal happened without notice Clarification on whether any unauthorized transfers were attempted Assurance that the bank will not discuss my account with third parties without authorization The bank has provided inconsistent information, and I have been unable to get a straightforward explanation directly from them.
Frequently Asked Questions
What is Complaint #18112639 about?
Complaint #18112639 was filed against Glacier Bancorp INC. regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Glacier Bancorp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Glacier Bancorp INC.?
Yes, visit the Glacier Bancorp INC. company profile at readthecomplaint.com/company/glacier-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.