Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #18109134
Complaint Overview
Complaint ID: 18109134
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Florida
ZIP Code: 34747
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The situation began on XX/XX/XXXX, when transfer # XXXX was made for an amount of USD XXXX. The following day, XX/XX/XXXX, I informed XXXX that the bank details provided corresponded to a closed account. I was advised by XXXX to contact Chase Bank to verify the status of the transfer. I visited the branch in person, and the manager informed me that since the account had been closed, the bank returned the money to the sender, which in this case was XXXX. They provided me with proof of the return of the funds and another document indicating that the account had been closed in XXXX. I reached out to XXXX, and they stated that they had immediately requested a funds recall from their banking partner. This is a standard procedure used to attempt recovery of improperly transferred funds. On XX/XX/XXXX, XXXX informed me that the recall procedure was unsuccessful. The bank communicated that the payment was successfully credited to the account I provided, with no correction or return of the funds to XXXX. In short, I feel as though I am being passed around without a clear resolution, and I still do not know the whereabouts of my money. They advised me that in order to recover the funds, I should contact the recipient bank in the United States directly. They suggested that I present the attached documents when reaching out to the financial institution to locate the funds.
Frequently Asked Questions
What is Complaint #18109134 about?
Complaint #18109134 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.