Checking or savings account -- Managing an account -- Complaint #18078150
Complaint Overview
Complaint ID: 18078150
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 78542
Date Received: 2025-11-06T12:00:00-05:00
Date Sent to Company: 2025-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Yesterday, XX/XX/XXXX, we tried to access money from our savings account by transferring it to our checking account, but the bank told us that the account couldn't be linked. We contacted customer service, and they told us that the account was blocked and that the bank had decided to close it. Today, XX/XX/year>, we contacted customer service again, and they told us once more that we couldn't access the money, neither by going to the bank to withdraw it nor through transfers or cash withdrawals at the ATM, because the bank had decided to discontinue doing business with us. We asked what the reason was for the block and this decision, and they told us that the bank reserved the right to tell us the reason for closing our savings account and that until XX/XX/year>, when they finished the closing process, we wouldn't be able to access our money. They said that we would only be able to access it through a cashier 's check that they would send us by mail for the amount of {$11000.00}, to which I replied that then how was I going to buy things for my daughters that they needed because I didn't have any money available and they mentioned that they weren't taking the money from me and I said yes but I can't withdraw it which is the same thing and they told me that I couldn't do anything and they hung up on me.
Frequently Asked Questions
What is Complaint #18078150 about?
Complaint #18078150 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-06T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.