Checking or savings account -- Managing an account -- Complaint #18059548
Complaint Overview
Complaint ID: 18059548
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: New York
ZIP Code: 105XX
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX, I tried to make a global transfer from my Citibank checking account, which did not go through. After that, when I tried to access my account, I found out that it was blocked. I did not receive any call, notification or message from Citibank informing this. After calling Citigold dedicated service team, I was informed that my account was under review, which would take from 24 to 48 hours. They did not provide me any further information or number to follow up. I called Citibank again on XXXX XXXX and received the same information. I then went to Citibank branch in NY on XXXX XXXX, where they said that they could not do anything about it. I was not even able to close my account and recover my money. Today I was informed that I should call another number ( Fraud Department ) to confirm my personal data and my recent transactions, which I did. After that, they said that my account was still under review, which would take an extra 24 to 48h to de completed. They could not guarantee if it would be further extended. I asked for written confirmation of this or a recording of the call, which was denied. I still do not have access to my account, I can not make payments or withdraw money or even confirm if my global transfer went through.
Frequently Asked Questions
What is Complaint #18059548 about?
Complaint #18059548 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.