Mortgage -- Trouble during payment process -- Complaint #18052318
Complaint Overview
Complaint ID: 18052318
Company: Jpmorgan Chase & Co.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Florida
ZIP Code: 33169
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
REQUESTING OMBUDSMAN & ESCROW ACCOUNT TO AUDIT MY LOAN XXXX, CAUSED BY CHASE CREATING FALSE ESCROW COLLECTIONS, CORPORATE ADVANCE, AND PROPERTY PRESERVATION FEES WITHOUT MY AUTHORIZATION, YEARS XX/XX/XXXX TO XX/XX/XXXX. CHASE REFUSES TO REFUND MY FULL OVERAGES OVER SEVERAL YEARS, DESPITE THE FACT THAT PROPERTY VALUES CAN BE OBTAINED FOR FREE FROM SEVERAL PLATFORMS, SUCH AS XXXX. CHASE NEVER PROVIDED ME A COPY PROOF OF LICENSE APPRAISER NUMBER, VIOLATING FEDERAL AND STATE BANKING LAWS.
Frequently Asked Questions
What is Complaint #18052318 about?
Complaint #18052318 was filed against Jpmorgan Chase & Co. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.