Credit card -- Problem with a purchase shown on your statement -- Complaint #18050461
Complaint Overview
Complaint ID: 18050461
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Ohio
ZIP Code: 44035
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
b"on XX/XX/XXXXat approx. XXXX XXXX XXXX called home Depot fraud department at XXXX XXXX XXXX XXXX and reported the fraud from the statement I received in the mail on XX/XX/XXXX.\non XXXX XXXX at approx XXXX XXXX XXXX officer XXXX from XXXX Police Department came to my residents to file a report. XXXX police report number XXXX.\n\nI never applied for this credit card from Home Depot."
Frequently Asked Questions
What is Complaint #18050461 about?
Complaint #18050461 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.