Checking or savings account -- Managing an account -- Complaint #18050411
Complaint Overview
Complaint ID: 18050411
Company: First Citizens Bancshares, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: North Carolina
ZIP Code: 28560
Date Received: 2025-11-14T12:00:00-05:00
Date Sent to Company: 2025-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I received a phone call from First Citizens Bank stating that there might be some fraudulent activity on my company 's account. There was a {$4000.00} withdrawal that appeared to be coming out ( pending ) in California .. I looked online and did see this. He asked me if I knew a XXXX XXXX and I stated that I did not. So he told me he was going to secure our account and shut down the digital banking and then get me back up and running the next morning. He had First Citizens call me ( automated ) with a secure access code which I put in and then on my screen was a reference number he told me to make note of for when I called back. On XX/XX/XXXX, I called First Citizens to get signed back on and told them what happened... the lady said yes she did see some notes and told me how to get signed back on, called me with another secure access code etc. I hung up with her after gaining access again and noticed an ACH transfer of {$140000.00} to 7 different random accounts/ recipients. I immediately called back and was like this is not me .. what do we do? They said they would contact the fraud department and they would reach out .. they did not. I ended up going to our local branch that afternoon and the young gentleman in there messaged the lady in charge of our case and he told me she said to file a police report and an IC 3 with the FBI. I noticed we had made a cash deposit the morning of XX/XX/XXXX but it did not post until the next day which I thought strange. The deposits always post the same day. We were never told of any kind of ACH transfer protection ( if that would have even helped ) until after all of this happened. I never authorized for this transfer to occur and the amount was just under the limit of {$150000.00} to 7 random small accounts across the country to people that their names do not even sound real. We were never notified of this and do not feel that we should be held liable for something that we did not do.
Frequently Asked Questions
What is Complaint #18050411 about?
Complaint #18050411 was filed against First Citizens Bancshares, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-14T12:00:00-05:00.
How did First Citizens Bancshares, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First Citizens Bancshares, INC.?
Yes, visit the First Citizens Bancshares, INC. company profile at readthecomplaint.com/company/first-citizens-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.