Checking or savings account -- Opening an account -- Complaint #18044665
Complaint Overview
Complaint ID: 18044665
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Ohio
ZIP Code: 45356
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase advertised a {$750.00} bonus for opening a Chase XXXX XXXX XXXX XXXX account with these requirements : Deposit {$20000.00} within XXXX days, Maintain that balance for 60 days, Complete XXXX qualifying ACH credit transactions within XXXX days, Bonus paid within XXXX days after all requirements are met. I opened my account ( typed in my email promotion offer code ) on XX/XX/XXXX, deposited {$20000.00} on XX/XX/XXXX, completed XXXX XXXX credit transactions by XX/XX/XXXX, and maintained the balance through XX/XX/XXXX. The bonus was still not paid after XX/XX/XXXX. I contacted Chase multiple times for resolution : XXXX Told the bonus was processing in XXXX business days. XX/XX/XXXX Called again ; issue escalated to the research team. Case # : XXXX. XXXX Received a secure message stating I was unqualified. I responded disputing this. XXXX Called again ; agent sent a message to the case XXXX to review within XXXX business days. XXXX stated reason for denial was that I did not complete XXXX qualifying transactions within XXXX days. This is incorrect. I repeatedly informed Chase that the XXXX XXXX credit transactions made on XX/XX/XXXX should be counted toward the XXXX required qualifying transactions, but Chase has refused to acknowledge them. I met all requirements, and Chase is withholding the advertised {$750.00} bonus despite multiple attempts to resolve the issue. I am requesting that Chase honor the bonus as promised.
Frequently Asked Questions
What is Complaint #18044665 about?
Complaint #18044665 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.