Checking or savings account -- Managing an account -- Complaint #18043714
Complaint Overview
Complaint ID: 18043714
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Virginia
ZIP Code: XXXXX
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint against JPMorgan Chase Bank regarding the mishandling of a {$4000.00} XXXX XXXX transaction on XX/XX/year>, which escalated into multiple account freezes, an unauthorized debit, and significant business disruptions. Chase Account Information Business Name : XXXX XXXX XXXX XXXX Account Ending : XXXX Case Numbers : XXXX ( XX/XX/year> ) XXXX ( XX/XX/year> ) Summary of Issues 1. Mishandled XX/XX/year> XXXX Transaction Chase flagged a legitimate {$4000.00} transaction as a possible cash advance, withheld the funds, and instructed me to issue a refund. Three refund attempts failed due to Chases system. On XX/XX/XXXX, Chase wrongfully debited {$4000.00} from my business account and reversed it on XX/XX/XXXX, admitting it was their error. 2. First Account Freeze XX/XX/year> Chase froze my account without written notice. They incorrectly claimed they had paid out {$8000.00} due to a refund + chargeback combination. A three-way call with XXXX XXXX XXXX the cardholder, and Chase Merchant Services on XX/XX/XXXX confirmed : No duplicate {$4000.00} was ever issued Neither the business nor the cardholder received extra funds Chases internal record was incorrect 3. Second Account Freeze XX/XX/XXXX to XX/XX/year> Despite the issue being resolved in XXXX, my business account was frozen again for nearly 30 days, without written notice, communication, or explanation. Multiple requests for documentation went unanswered. Harm Caused Chases actions caused severe business disruption, including : Loss of an employee due to payroll issues High-interest loans required to sustain operations Missed payroll obligations Lost revenue due to inability to operate Reputational harm The total damage suffered by my business is {$45000.00}. Regulatory Violations Regulation E ( 12 CFR 1005 ) failure to provide written notice, mishandled investigation UDAAP violations ( 12 U.S.C. 55315536 ) Negligent misrepresentation Breach of contract & good faith Failure to provide required adverse action notice Requested CFPB Action I am requesting that the CFPB : Investigate Chases mishandling of this matter Require Chase to compensate my business {$45000.00} for damages Require Chase to provide written explanation for both freezes Require Chase to correct internal errors and prevent recurrence Contact Information : XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #18043714 about?
Complaint #18043714 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.