Student loan -- Dealing with your lender or servicer -- Complaint #18041936
Complaint Overview
Complaint ID: 18041936
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Texas
ZIP Code: 77056
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have made all student loan payments on time, yet MOHELA has repeatedly and incorrectly marked my account as past due. I have payment confirmation proving that the payments were received. In XX/XX/year>, a MOHELA representative confirmed that a {$24.00} past due amount was caused by a system issue and that no borrower error occurred. I paid {$48.00} in XX/XX/year> to resolve the issue, but in XX/XX/year> MOHELA then showed that same {$48.00} as past due. I contacted MOHELA again in XXXX and was told the problem would be resolved within 10 business days. After 12 business days, my account still showed the incorrect past due amount. During another call, I was told my account would be placed into forbearance temporarily so I would not be penalized for MOHELAs error. As of XX/XX/year>, this has not happened, and my account is now showing new past due amounts on loans that I have already paid in full. MOHELAs repeated system errors and inconsistent explanations have caused ongoing confusion and concern. I am worried these inaccuracies may impact my credit, repayment status, or interest accrual. I am requesting that MOHELA correct my account history, remove all incorrect past due designations, prevent any negative reporting, and provide written confirmation that my account is fully current.
Frequently Asked Questions
What is Complaint #18041936 about?
Complaint #18041936 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.