Student loan -- Credit monitoring or identity theft protection services -- Complaint #18041813
Complaint Overview
Complaint ID: 18041813
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Didn't receive services that were advertised
State: Illinois
ZIP Code: 60652
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-02T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I just want to remove all inquiries on my credit as possible. I have loans & collections. I did not attend the school completely I left due to XXXX XXXX and still being charged for a loan
Frequently Asked Questions
What is Complaint #18041813 about?
Complaint #18041813 was filed against Mohela regarding Student loan specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.