Prepaid card -- Problem getting a card or closing an account -- Complaint #18039221
Complaint Overview
Complaint ID: 18039221
Company: Keycorp
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: Washington
ZIP Code: 98072
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
on XXXX month of XXXX received a letter from key bank stating i have unclaimed funds {$2100.00} and to contact by XX/XX/XXXX so i contacted them XX/XX/XXXX at XXXX the lady i spoke to said they were sending a new card will take XXXX days when i remembered i was suppose to receive a new card wich i did not recieve i contacted them XX/XX/XXXX spoke with XXXX she escaladed the situation said i will get a call in XXXXhrs i never got the call so i called back XX/XX/XXXX spoke to XXXX in XXXX dept she stated i will get a call within XXXXhrs again then they will send a check.Never got any call so called back XX/XX/XXXX spoke with XXXX she stated account was closed by the bank that means i should get a check within XXXX days .Never received my check called back XX/XX/XXXX spoke with XXXX she said i can not get my check unless i speak to a supervisor none there will call within XXXXhrs never got the call again so called XX/XX/XXXX at XXXX spoke to XXXX lost and stolen dept she said check was processed on the XXXX it is now XX/XX/XXXX never received my money or check called and spoke to XXXX in the prepaid dept at XXXX she said sorry there is nothing you can do.
Frequently Asked Questions
What is Complaint #18039221 about?
Complaint #18039221 was filed against Keycorp regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.