Checking or savings account -- Managing an account -- Complaint #18039003
Complaint Overview
Complaint ID: 18039003
Company: Keycorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Colorado
ZIP Code: 80214
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Between XX/XX/year> and XX/XX/year> I had a total of 14 charges that occurred on two of my debit cards in XXXX. While I had been in XXXX, I had returned to the United States on XX/XX/year>. All of the charges on my account were made after this date by several weeks. I filed a chargeback with KeyBank on all of these charges and they were denied because they indicate that .the physical card was present where the CHIP and/or PIN were authenticated at the merchants terminal, with no errors, and the card was in your possession when the transaction occurred. I provided proof to KeyBank proving that 1. My trip to XXXX had concluded on XX/XX/year> and 2. That I was at work in Colorado at the time of all of these transactions. Despite this, my claims were denied for the above stated reason. I plan to follow through with a case in small claims court if this isnt resolved. I have not included my time card in this upload as it contains too much private information. However, this was emailed to KeyBank several weeks ago.
Frequently Asked Questions
What is Complaint #18039003 about?
Complaint #18039003 was filed against Keycorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.