Prepaid card -- Problem getting a card or closing an account -- Complaint #18030379
Complaint Overview
Complaint ID: 18030379
Company: U.S. Bancorp
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting a working replacement card
State: California
ZIP Code: 94102
Date Received: 2025-12-14T12:00:00-05:00
Date Sent to Company: 2025-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am no lomger collecting benefits from the state of north carolina. I moved my business amd i to XXXX and i hae had my XXXX XXXX in the bank for almost a year i need my address updated. I need them to manually updste it to mybnew address : Old address : XXXX XXXX XXXX XXXXXXXX, nc XXXX XXXX addeess : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ca XXXX
Frequently Asked Questions
What is Complaint #18030379 about?
Complaint #18030379 was filed against U.S. Bancorp regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2025-12-14T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.