Checking or savings account -- Managing an account -- Complaint #18029532
Complaint Overview
Complaint ID: 18029532
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Michigan
ZIP Code: XXXXX
Date Received: 2025-12-14T12:00:00-05:00
Date Sent to Company: 2025-12-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint due to repeated unauthorized transactions on my checking account and the banks failure to properly investigate and resolve the issue. Several months ago, an unauthorized transaction totaling approximately mor then {$900.00} was made on my account. I reported the fraud immediately to the bank. Despite my report, the bank failed to provide a timely investigation, did not issue provisional credit, and never communicated a final resolution. More recently, an additional unauthorized charge ( approximately {$30.00} related to XXXX XXXX ) occurred, even after the prior fraud report. This demonstrates a failure by the bank to secure my account and prevent further fraudulent activity. I was forced to block the card myself to stop additional losses. I contacted the bank multiple times and formally requested an investigation, a refund of the stolen funds, and confirmation that my account and cards were secured and closed. The bank did not provide a meaningful response or resolution. This situation has caused financial harm, emotional distress, and a loss of trust. The banks actions appear inconsistent with its obligations under the Electronic Fund Transfer Act and Regulation E regarding timely investigation and consumer protection. After reporting the initial fraud, the bank closed my compromised card/account and issued a replacement. Despite this corrective action, unauthorized transactions occurred again on the new card/account. To this day, further attempted fraudulent charges continue to appear, though no additional funds have been lost due to lack of available balance. This demonstrates an ongoing failure by the bank to adequately secure my account.
Frequently Asked Questions
What is Complaint #18029532 about?
Complaint #18029532 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.