Credit card -- Other features, terms, or problems -- Complaint #18029007
Complaint Overview
Complaint ID: 18029007
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: California
ZIP Code: 93436
Date Received: 2025-12-14T12:00:00-05:00
Date Sent to Company: 2025-12-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a new Chase XXXX XXXX account on XX/XX/XXXX after seeing Chase 's new sign-up offer that included double XXXX status nights from XX/XX/XXXX to XX/XX/XXXX. I completed XXXX XXXX stays, with checkouts on XX/XX/XXXX & XX/XX/XXXX, but the double tier-qualifying nights did not credit. I communicated via Chase secure messaging XX/XX/XXXX about Chase not honoring the sign-up bonus terms and provided a PDF of the application clearly showing the terms. Chase responded on XX/XX/XXXX that " After further review of the above account, it reflects the offer mentioned was not attached at the time of credit card approval. ''
Frequently Asked Questions
What is Complaint #18029007 about?
Complaint #18029007 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-12-14T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.