Credit card -- Problem with a purchase shown on your statement -- Complaint #18005438
Complaint Overview
Complaint ID: 18005438
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Rhode Island
ZIP Code: 02886
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I charged {$100.00} to XXXX Apple Card back in XX/XX/year> and never received the order. Because XXXX used my Apple card I disputed it with the XXXX card XXXX have done so XXXX today. I finally paid my total bill on XX/XX/XXXX and on XX/XX/XXXX? they charged the {$100.00} back to my Apple Card. I have called at least a XXXX times XXXX they just keep filling disputes which the company claims That I did receive the merchandise but XXXX XXXX now owes XXXX XXXX credits of {$100.00}! Because I paid it on XX/XX/XXXX even though I didn't receive it, XXXX they charged it back on my account on XX/XX/XXXX. I called again today and they hung up on me! Please XXXX to get XXXX credit which is XXXX charges of ) XXXX
Frequently Asked Questions
What is Complaint #18005438 about?
Complaint #18005438 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.