Checking or savings account -- Managing an account -- Complaint #17999949
Complaint Overview
Complaint ID: 17999949
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: 30032
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> CITIBANK, froze my account, stating i needed to wait on a letter in the mail to verify my identity. They proceeded to ask for my social security number, account number, debit card number, and telephone number. I provided them with all requested information. After waiting the 10 days for said letter, i was told the letter was never sent and i would need to wait another 7-10 days to receive the letter. I have XXXX children, my whole life is in that bank account. I can not pay bills nor buy groceries and other necessities for my children. This has been a nightmare. I just want to retrieve my money and close the account.
Frequently Asked Questions
What is Complaint #17999949 about?
Complaint #17999949 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.