Credit card -- Problem with a purchase shown on your statement -- Complaint #17999881
Complaint Overview
Complaint ID: 17999881
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New York
ZIP Code: 11374
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
During my recent trip to XXXX, in the month of XXXX, my credit card information was stolen. That same day, I discovered an unauthorized charge in the amount of {$490.00} from an unknown merchant appearing on my account statement. This charge is entirely fraudulent. I did not authorize the transaction, I did not provide my account number to the merchant, and I did not receive any goods or services in connection with this charge. Despite submitting two separate disputes regarding this fraudulent transaction, Citibank has denied my request for cancellation, asserting that I accepted responsibility for the disputed charge when I provided my account number for the transaction. This assertion is categorically false! I reiterate that I never provided my account number, never authorized the charge, and never received any merchandise or services. The charge is wholly unauthorized and fraudulent. Accordingly, I hereby demand that Citibank immediately reverse the charge and issue a full refund of {$490.00} ( plus international transaction fee ) tomyaccount.
Frequently Asked Questions
What is Complaint #17999881 about?
Complaint #17999881 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.